Thank you for shopping with us!
We strive to provide the highest quality pet food products that meet your expectations. If for any reason you are not completely satisfied with your purchase, please review our refund and returns policy below.
1. Eligibility for Returns
- Products must be returned within 30 days from the date of delivery.
- Only products in their original sealed packaging and in resalable condition are eligible for return.
- Due to the nature of pet food, opened or partially used products cannot be accepted for return unless they are defective or damaged.
2. Defective or Damaged Products
- If you receive a product that is defective, damaged, or incorrect, please contact our Customer Support within 7 days of delivery with your order number and photos of the issue.
- We will arrange for a replacement or full refund, including shipping costs.
3. Non-Defective Returns
- If you wish to return a non-defective product (e.g., wrong choice or change of mind), please contact us within 30 days of receipt.
- The product must be unopened and in its original packaging.
- The customer is responsible for return shipping costs in this case.
4. Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original payment method.
- Shipping fees are non-refundable except in cases of defective or incorrect items.
5. How to Return a Product
- Contact our Customer Support team at help@tleubaye-vet.fun to initiate a return.
- Include your order number, reason for return, and photos if applicable.
- We will provide you with instructions on how and where to send your return.
6. International Returns
- For international shipments, please check customs regulations before returning products.
- Additional customs fees or taxes may apply, which are the responsibility of the customer.
7. Contact Us
If you have any questions about our refund and returns policy, please contact us at:
- Email: help@tleubaye-vet.fun